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    Identifying Purposes and Uses of your Personal Information

    We collect, use and/or disclose personal information for purposes that are reasonably connected to the why the information was provided to us initially and as otherwise set out in this Privacy Policy. For example, at Vive, we collect, use and disclose personal information about you so we can:

    1. Respond to inquiries from you;
    2. Process orders, requests and payments;
    3. Keep track of our relationship with our customers;
    4. Communicate with you about products or services that we reasonably feel will be of interest to you or useful;
    5. To better understand our customers and to try and improve our customer service experience. For instance, we may use that information for product development research.

    Your personal information will be used or disclosed in accordance with the purposes for which it was collected, as otherwise set forth in this Privacy Policy, unless you have otherwise consented or except where required or permitted by law.

    The information we collect

    The type of personal information we may collect relates to the purposes for the collection. For instance, if you send us an inquiry, we may collect your name, phone number and/or email address (in addition of course to the information you provide in your inquiry). If you purchase something from us, we will have your contact information as well as your credit card number (if you pay by credit card) and other information reasonably necessary to process the transaction.

    Remember that email is not necessarily secure against interception. If your communication is very sensitive, or includes information such as your bank account, charge card, or social insurance number, you should not send it electronically unless it is encrypted or our website indicates the particular site is secure.

    How your information is collected

    Personal information may be collected in a number of ways, including: in person, over the phone, by mail, over the Internet, and from third parties who you have authorized to disclose personal information to us.

    Web cookies are very small text files that are stored on your computer from a webpage to keep track of information about your browsing on that site. Through the use of web cookies, we may monitor the ads you see and the number of times you view them. The use of cookies also allows us to capture standard web traffic information, such as the time and date you visited our website, your IP address, and your browser information (for example, ‘’ if you use a private Internet access account, IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the web) from which you access our website, and the date and time you access our website and the pages you visit.

    We may monitor and record telephone calls

    For the purpose of maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.

    Disclosure to third parties

    We will only disclose your personal information to third parties in accordance with the terms of our privacy policy, you have otherwise so consented or if required or permitted by law.

    The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances, such as a legal proceeding or court order, we may also be required to disclose your personal information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the disclosure request have legitimate grounds to do so.

    Your personal information may be disclosed in situations where we are legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.

    You also understand and agree that we may use your personal information and disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this Policy. In the event the transaction does not go through, we will require, by contract, the other party or parties to the transaction not to use or disclose your personal information in any manner whatsoever for any purpose, and to return or destroy such personal information.

    Keeping your information accurate

    We make every reasonable effort to keep your personal information as accurate, complete and up-to-date as necessary. If desired, you may verify the accuracy and completeness of your personal information in our records.

    Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file, we will remedy any such errors on a timely basis. In the event that inaccurate information is mistakenly sent to a third party, we will communicate relevant changes to the third party where appropriate.

    Protecting Your Personal Information

    Access to your information within Vive

    Access to private, sensitive and confidential information, including your personal information, is restricted to authorized employees with legitimate business reasons. For example, when responding to customer enquiries, employees will need to access your information to verify your identity and to properly assist you. We require all of our employees to abide by Vive’s privacy standards. Our employees understand the importance of keeping your information private. Employees are strictly prohibited from accessing or disclosing personal information without authorization. All employees are expected to maintain the confidentiality of personal information at all times and failure to do so will result in appropriate disciplinary measures including dismissal.

    Disposal and Retention

    Except as otherwise permitted or required by law, your personal information will be retained for so long as is reasonably necessary to fulfil the purposes for which it was collected.

    Safeguarding your information

    To ensure that your personal information is protected, we utilize security safeguards that are on par with industry standard.

    Addressing Your Inquiries and Concerns

    We are happy to provide you with a copy of this Policy and to discuss any of its content with you. Upon request, we will also inform you of: the type of personal information we have collected; how your personal information has been used; and any third parties to whom your personal information has been disclosed.

    Please direct all questions or enquiries about this Policy to:
    Privacy Officer
    1, 6275 Northam Drive, Mississauga ON L4V 1Y8
    Phone: 416 260 8889 x 221

    Updating this Privacy Policy

    Any changes to our privacy standards and information handling practices will be reflected in this Policy in a timely manner. Vive reserves the right to change, modify, add, or remove portions of this Policy at any time. Once notification of changes to this privacy policy have occurred, the revised policy will take effect 30 days thereafter. Please check this page periodically for any modifications. To determine when this Policy was last updated, please refer to the modification date at the bottom of this Policy.

    Websites Governed by this Privacy Policy

    Our website governed by the provisions and practices stated in this Policy. Our website may contain links to third party sites that are not governed by this Policy. Although we endeavour to only link to sites that share our commitment to your privacy, please be aware that this Policy will no longer apply once you leave our website and that we are not responsible for the privacy practices of third party sites. We therefore suggest that you closely examine the respective privacy policies of third party websites to learn how they collect, use and disclose your personal information.

    Governing Law

    This Policy and all related matters are governed solely by the laws of Ontario and the applicable federal laws of Canada. Vive may perform activities outside of Canada through third parties. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.